Return Policy

1. Products are replaceable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective, or different from their description on the product detail page.
2. If you report an issue with your cooler, we may schedule a technician visit to your location. This visit is scheduled by placing an order with Brize through +919311377764 and support@brize.in services. Subject to Brize replacement Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.
3. Return will be processed only if:
   • Product is not damaged (Subjected to the unboxing video provided by the customer)
   • Product is same as shipped & ordered by you.
   • the product is replaced in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
4. Products marked as "non-returnable" on the product detail page cannot be returned.
5. Please make a video while unboxing the product, then only it is eligible for replacement , in case of any damage. 
6. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.
7. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.
8. Brize has a replacement window of 7 days from the cooler delivered date.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 7 days from the delivery of the product.