1. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective, or different from their description on the product detail page.
  2. If you report an issue with your cooler, we may schedule a technician visit to your location. This visit is scheduled by placing an order with Brize through +919311377764 and service@brize.in services. Subject to Brize return/replacement Services Terms and Conditions, a resolution will be provided based on the technician's evaluation report.
  3. Return will be processed only if:
    • it is determined that the product was not damaged while in your possession;
    • the product is not different from what was shipped to you;
    • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
  4. Products marked as "non-returnable" on the product detail page cannot be returned.
  5. Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
  6. Products may be eligible for replacement only if the same seller has the exact same item in stock.
  7. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds.
  8. Brize has a return refund window of 7 days from acceptance of return/refund order.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.